Tor.com Privacy Notice
Effective Date: July 21, 2008
We at Holtzbrinck Publishers, LLC, doing business as Macmillan, (“we” or “Macmillan”) respect your concerns about privacy and value the relationship we have with you. This Privacy Notice describes the types of personal information we collect on www.Tor.com (the “Site”), how we may use that information, and with whom we may share it. This Privacy Notice also describes the measures we take to protect your personal information. We also describe the choices you can make about how we collect and use the personal information you provide to us, as well as personal information that we may share with third parties. We also discuss how you can update your personal information, contact us with questions or comments, inquire about our company and its products and services, or answer any questions you may have about our privacy practices or this Website. This Privacy Notice does not include information about collection and use practices on other Macmillan branded Websites. Please see the privacy notices on those other sites for descriptions of their practices.
Information We Collect
- Joining the www.Tor.com “My World” Community
- Newsletters and Other Information
- Other Distributed Content
- Ordering Our Products
- Surveys and Questionnaires
- Sweepstakes, Contests and Promotions
- User Generated Content
- Blogs, Forums and Discussion Groups
- Tell A Friend
- “Contact Us”
- Passive Collection of Information
- How We Use Information We Collect
- How We Share Information
- Links to Other Web Sites
- Children’s Privacy
- Your Choices
- www.Tor.com Accounts
- Updates to This Privacy Notice
- How to Contact Us
Joining the www.Tor.com
“My World” Community
You may register on our Site as a member of the www.Tor.com “My World” community. If you chose to participate in the “My World” community we will collect your email address, password, age and city. “My World” community members also create a “My World” user name. “My World” community members may choose to provide other information in their profiles including, but not limited to, interests, hobbies, lifestyle choices, groups with whom they are affiliated, private messages or other personal statements. This information is provided at the registrant’s sole discretion with the understanding that this information will be publicly disclosed.
“My World” community members can change their personal information and can control how visitors and other members communicate with them, by controlling their privacy settings as part of their profile.
Newsletters and Other Information
You may sign up to receive our newsletters and/or other information about new releases, author appearances, and special offers. In order to fulfill your requests, we will ask you for your name and email address. You may unsubscribe to our newsletters and alerts at anytime by clicking on the unsubscribe link included on all of our emails to you. In order for you to obtain certain other content we may ask you to register on the Site and create a user name and password, as well as potentially, a security question, which may include personal information.
Other Distributed Content
You may sign up to receive our music downloads, video downloads and/or other information, functionality or content contained on or received through www.Tor.com in addition to information about specific www.Tor.com promotional programs. In order to fulfill your requests, we may ask you for your personal information, such as name and email address. In order for you to obtain certain other content we may ask you to register on the Site and create a user name and password, as well as potentially, a security question, which may consist of personal information.
Ordering Our Products
When you order from us, we collect your name, billing address, shipping address, email address, phone number, and credit card number. We also gather information on the person who will receive any gift you send (e.g., that person’s name and address) and we will retain a record of your purchases.
Surveys and Questionnaires
We may ask you to complete online surveys and opinion polls on a variety of topics, including activities, attitudes, and interests as they relate to our products and services. When you complete a survey we or our service provider usually collect your name, zip code, and email address. We also may ask you for additional information, such as your age, interests, or product preferences.
Sweepstakes, Contests and Promotions
From time to time we run sweepstakes or contests. When you enter a sweepstake or contest online, we may collect your first and last name, and email addresses. We also may ask you for additional information, such as your interests, product preferences and/or zip code. If you win a sweepstakes or contest, we may ask you for additional information.
We provide tools by which you may share publicly information about yourself or content you have created (such as commentary, photographs and essays) and your interests. If you choose to share such information and content we may also ask for your name and certain contact information. All of this information may then be posted publicly.
Blogs, Forums and Discussion Boards
www.Tor.com blogs, forums and discussion boards are a free service to enable you to share comments about the books, articles and other content available on our site. These forums connect you with other www.Tor.com fans and registrants and allow you to share your questions, insights and views about products and information available on Tor.com and related information.
Please treat the www.Tor.com community with respect. Do not post profane, obscene, inflammatory or spiteful comments, or messages that abuse, denigrate or threaten others. We remind you that if you post your phone number, email address, or other personal contact information, it will become and remain publicly available.
Please keep in mind: A discussion board post is not an effective way to tell us you need help with an order or site feature. If you’d like to tell us about a specific problem, please email us.
Tell a Friend
We may offer “Tell a Friend” functionality on this Site to send your friends information from www.Tor.com and its partners. In order to fulfill this request, we will ask you for your and your friends’ names and email addresses. We do not retain your friend’s information after the email is sent.
Passive Collection of Information
When you visit our website, your browser automatically sends us certain Internet-related information, such as the Internet Protocol (IP) address of the computer you’re using and your originating domain. We also collect certain information about our website visitors, such as how many users visited our site, the average time spent on the site, the pages viewed, and referring websites. By collecting this information, we learn how to best tailor our website to our visitors. While we generally examine such information only in the aggregate, such information could be linked back to individual IP addresses. This site is located in the United States and is operated in accordance with United States Law. In the United States, IP address is not considered personally identifiable information.
This Site’s HTML-formatted web pages may include electronic image requests (called a “single-pixel gif”, “clear-gifs” or “web beacon” request) which are sent to our service providers’ servers. These web beacons are the technique by which our service providers compile anonymous information about your browsing activity on the Site.
Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser.
We may also place a cookie on your computer to permit our ad serving companies to identify you as someone who is interested in our site, or services or products, when you visit third-party sites. This enables the ad serving company to deliever our advertising to you on these sites.
You can use our site without accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Remember, though, if you disable all cookies, you may not be able to take advantage of all features of this website.
Collection of site usage information on our site is performed on our behalf by a third party service provider. In addition to cookies, the service provider may use web beacons to notify the service provider of web page access by visitors. Our third party service provider may retain such usage information for its own internal purposes.
If your email software is capable of receiving HTML coded emails, when we send you emails our email service provider may collect information via web beacons regarding the delivery of the email, including, whether the email was delivered, whether it was opened, whether it was opened with HTML capable email software, when it was opened, IP address, domain name, browser type or operating system, links you click on and which web pages the you visit. This data may be associated with your email address by our service provider. Additionally, our emails may contain web beacons, which would perform similarly to the web beacons on the Site discussed above.
How We Use Information We Collect
Personal information collected through or by this Site is used in connection with the purpose for which it was submitted, including: to contact you to answer a question, to send you a newsletter, RSS feed or other information you have requested, for the administration of any contests or sweepstakes, to arrange for any other services you have requested. In addition if you purchase a product on our Site, we will use information to process that purchase and the related information.
We may also use the information we collect to enhance your experience while using our Site or viewing our electronic communications, to improve the content of the Site or to improve the quality or variety of the products, services and promotions we offer.
We may use the information you provide to us to contact you regarding other promotions, offers, information and items that may interest you. See the discussion of choices if you do not wish to receive such information.
In addition, we may share information about you with non-affiliated third parties whose products or services may be of interest to you. These third parties may contact you about their products and services. We will not share your information with these third parties for their own marketing purposes if you request that we not do so. We may, however, engage in joint marketing activities with selected third parties and may share personal information about our website visitors with them.
We also share information provided by our website visitors with service providers we have retained to perform services on our behalf. For example: when you make a purchase, we may share information about you and your transaction with other companies for the purpose of processing your transaction, and we may retain outside companies to manage databases of customer information and to distribute email offerings.
We also may transfer and disclose personal information in accordance with the terms and conditions of any sweepstakes and contests and any publicity release you may sign in accordance with that sweepstakes or contest. Any information you provide in a user-generated content context may be publicly disclosed and shared accordingly.
In addition, we may disclose information about you to others (i) if we are required to do so by law, (ii) in response to legal process, (iii) to law enforcement authorities or other government officials, or (iv) when we believe disclosure is necessary or appropriate to prevent harm or loss or in connection with an investigation of suspected or actual fraud or illegal activity.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the transferee uses personal information you have provided through this Site in a manner that is consistent with this Privacy Notice.
Links to Other Web sites
We provide links to other Web sites for your convenience and information, including Web sites of other companies related to Macmillan through common ownership. These sites may operate independently from www.Tor.com, and may not be under our control. These sites may have their own privacy notices in place, which we strongly suggest you review if you visit them. We are not responsible for the content of these sites, any products or services that may be offered through these Web sites, or the privacy practices of these sites.
To try and bring you offers that are of interest to you, we have relationships with other companies that we allow to place ads and provide other services on our Web pages. As a result of your visit to our site, these ad servers and other entities may collect information such as your domain type, your IP address and click-stream information. We are not responsible for the data collection practices of any sites linked to www.Tor.com nor does our linking to third party websites or other services constitute sponsorship or endorsement of the content or business practices on these sites. By use of this Site, you agree that use of the hyperlinks to third party sites will be at your own risk.
We do not knowingly collect information from children under 13. We use technical measures to prevent collection of information from children under 13.
If our policy concerning collection of information from children under 13 changes, we will revise this portion of the www.Tor.com privacy notice and will comply with the requirements of the Children’s Online Privacy Protection Act.
www.Tor.com is committed to protecting the security of information collected on our site. We use technical, physical and administrative methods to safeguard and secure the information we collect on line. When you submit information for a credit card transaction through our purchase pages, we use Secure Sockets Layer (SSL) software to encrypt credit card information during transmission (however, we do not use a secure connection for other types of activities).
In connection with your purchases, the Site may request additional Personal Information such as full name, billing and shipping address, email address and telephone number and any such information that is required to fulfill your order. We will only use your credit or debit card number to complete the specific transaction you requested. At www.Tor.com we use a third party service provider to collect your credit card [or debit card] number (and related information). The third party payment service provider will be solely responsible for the collection, use, and storage of your credit card [or debit card] information.
Please remember that no data transmission over the Internet, or by other means, can be guaranteed to be 100% secure. Thus, while we strive to protect the information you provide through this website, www.Tor.com cannot ensure or warrant the security of any information you transmit to us. Therefore, you understand, acknowledge, and agree that you transmit information over the Internet to this Site at your own risk.
Please be aware that we are able to effectuate an opt-out only for a specific email address. So, if you have more than one email address or if you have changed your email address, your opt-out request may not be effectuated properly. If you believe you have opted out, but continue to receive emails from us, please contact us by one of the means listed under “How to Contact Us”, below, and we will endeavor to resolve the issue.
You can “opt-out” of receiving newsletters, advertising and promotional email from us by following the opt-out instructions in our email messages. To ensure that your opt-out request is honored, you must use the designated method in the email message to notify us of your opt-out request, as we cannot guarantee that other methods of notification will be effective or timely.
Please note that even if you choose to opt-out of receiving www.tor.com or Macmillan’s marketing, we will continue to send you important service related communications, including follow-up messages regarding sweepstakes or contests you have entered or other transactions you have undertaken (e.g., order confirmation).
If you cannot determine how to opt-out of a particular program, please contact us as specified in the “Contact Us’ section below.
If you would like to review the Personal Information that we have collected from you online in connection with your purchases from www.Tor.com, log back into your user account. Click on “My Account” to review or make changes to your purchase information at any time. If you are not signed in, you will be prompted to do so. If you do not remember your password, click on the “Forgot your password” link, provide your email address and we will send you your password via emailmail.
Updates to this Privacy Notice
By using the Site and any related interactive services you signify your agreement to this Privacy Notice. This Privacy Notice may change from time to time. Changes to this Privacy Notice will become effective when those changes are posted to the Site. Your continued use of the services and the Site subsequent to any changes to this Privacy Notice constitutes your acceptance of the changes. Please review this Notice periodically to ensure continuing familiarity with its most current provisions. We indicate above the effective date of the Notice.
How to Contact Us and Update Information
If you have any questions about our information practices or our products, services or promotions, please contact us by:
- Calling us at:
- Writing us at:
Internet Marketing Department
175 Fifth Avenue
New York, NY 10010
Attention: Internet Marketing Coordinator